DIRECTOR OF OPERATIONS
We are seeking a Director of Operations for our multi-practice dental group. The ideal candidate will be responsible for ensuring operational excellence. Your primary goal will be to maximize resources that have a direct impact on our organization’s patient care and service delivery. You will advise on key operations insights as well as provide coaching to employees to increase productivity, efficiency, and profitability. You will also be responsible for collaborating directly with the owner doctors, executive team, and office team members to provide guidance and delivery of key performance metrics.
Company Description
Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in Northwest Ohio. We have more than 80 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. The practice has a “patients first” mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients; doing the right thing, even if it means correcting our mistakes; and making every minute count. Our culture is one of constant improvement. The practice provides ongoing training, with the intention of helping each team member meet their God-given potential in attitude, skill, and service. Employees are held accountable and the best team members embrace and appreciate this accountability.
Mission of Role
To provide leadership of the day-to-day operations of Dental Excellence Group practices, ensuring effective and efficient management that supports the company vision, growth goals, and a culture of patient and team satisfaction.
This position will have overall accountability strategic initiatives and operational growth, including operational KPIs and P&L goals. The Director of Operations will be responsible for recognizing and determining training and development needs while collaborating with leadership and team members to establish best resources for implementation. You will be instrumental in ensuring patient satisfaction and help build and maintain key relationships throughout the organization to deliver success.
Responsibilities
Qualifications
If you fit the criteria for this position and are excited about the idea of becoming part of our team, please send your resume to dana@happy-dentistry.com. Please include a cover letter explaining your qualifications for this role and why this position appeals to you. Please also include your salary history, as well as the best time and method to contact you.
Company Description
Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in Northwest Ohio. We have more than 80 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. The practice has a “patients first” mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients; doing the right thing, even if it means correcting our mistakes; and making every minute count. Our culture is one of constant improvement. The practice provides ongoing training, with the intention of helping each team member meet their God-given potential in attitude, skill, and service. Employees are held accountable and the best team members embrace and appreciate this accountability.
Mission of Role
To provide leadership of the day-to-day operations of Dental Excellence Group practices, ensuring effective and efficient management that supports the company vision, growth goals, and a culture of patient and team satisfaction.
This position will have overall accountability strategic initiatives and operational growth, including operational KPIs and P&L goals. The Director of Operations will be responsible for recognizing and determining training and development needs while collaborating with leadership and team members to establish best resources for implementation. You will be instrumental in ensuring patient satisfaction and help build and maintain key relationships throughout the organization to deliver success.
Responsibilities
- Oversee all aspects of the Dental Excellence operations at multiple locations.
- Work closely and collaboratively with executive and individual practice leadership to direct best-in-class results and hit key performance metrics.
- Collaborate with the owner doctors and executive team to develop a comprehensive strategy and provide the operational leadership to ensure execution of the business plan.
- Review financial performance metrics and adjust operational budgets to positively impact office P&Ls.
- Develop, train, and coach the overall operations team to continuously elevate their performance and ensure a strong pipeline for internal promotions and successful organizational growth.
- Get in the trenches with our teams and work collaboratively to identify challenges and implement system/process improvements that deliver solutions.
- Assist in organic growth strategies, including but not limited to expanded services and new locations.
- Ensure work environments are adequate and are run in compliance with established regulations.
Qualifications
- 5 years + of experience as an operations leader in multi-practice dental or medical management (or equivalent business), with a proven record of growing and increasing profitability with integrity.
- Proven ability to create short and long term strategic plans.
- Ability to establish and maintain appropriate systems for measuring and maintaining critical aspects of operational management and development, including its impact on P&L outcomes.
- Strong history of creating and leading a collaborative, highly productive work environment, with a relentless focus on providing exceptional patient and customer care.
- Excellent communication skills (written and verbal) at all levels within the organization.
- Driven, with strong people skills that inspire and motivate others toward success.
- Demonstrated ability to coach team members and build productive teams, including providing critical feedback to improve performance.
- Detail-oriented and process-driven, with an ability to tackle complex assignments with high follow-through.
If you fit the criteria for this position and are excited about the idea of becoming part of our team, please send your resume to dana@happy-dentistry.com. Please include a cover letter explaining your qualifications for this role and why this position appeals to you. Please also include your salary history, as well as the best time and method to contact you.
